Return & Refund

WHAT IS YOUR RETURN POLICY?

Back Pocket offers a 30-day hassle-free return policy for most lifestyle products, including Mobile Cases and MagSafe Wallets. If your purchase has not met your expectations, you can make a return of your complete or partial order.

Please note that returns in misused condition, without intact tags, or those received after 30 days from the received date of the package will not be accepted.

WHAT PRODUCTS/CATEGORIES ARE NOT ELIGIBLE FOR RETURNS?

Below product categories are non-eligible for return. However, in case of defects, you can request a replacement within 7 days of delivery:

  • Chargers

  • Power Banks

  • Cables

HOW TO REQUEST A RETURN?

  • Step 1 - Log in to your account on the App or website.

  • Step 2 - Go to completed orders and select the concerned order.

  • Step 3 - Next, select the products you wish to return and click on return.

  • Step 4 - You will get a confirmation email and our pickup partner will pick up the package.

  • Step 5 - Once the returned products are received and verified at the warehouse, you can expect the refund to the original source account within 2-7 business days. Alternatively, you can opt for accepting the refund amount as refund vouchers to be availed during the next purchase.

Please note that if using a coupon during your purchase, the refund amount will be the same amount which was originally paid after the discount applied.

If you are facing any issues with your returns, please click here and we will get in touch with you within 24-48 hours.

TERMS AND CONDITIONS FOR MAKING A RETURN

  • Before requesting a return, please ensure that the product is eligible for return.

  • All items must be returned in their original condition and intact original tags.

  • Replacement/refund will only be initiated after a thorough quality check of the received products. If the product is not in the appropriate condition, the company reserves the right to withhold the refund/replacement.

  • If a customer returns an incorrect product during the return pickup, we shall not be held liable for a refund/replacement for the correct product.

  • IN STORE PURCHASES - Any purchase made at the Back Pocket store can be returned in the same manner as the online orders.

WHAT IS THE REPLACEMENT POLICY?

Our shipments go through rigorous quality checks before leaving the warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement.

HOW TO REQUEST A REPLACEMENT?

  • Step 1 - Visit the Support Center on our website and fill the form providing the order details.

  • Step 2 - A receipt with a ticket ID number will be generated and sent to the registered email ID.

  • Step 3 - Attach pictures/videos to show the issues and select the product along with order details.

  • Step 4 - We'll pick up the product from the delivered address upon verifying the necessary information.

  • Step 5 - If the received products are in appropriate condition, a replacement will be initiated.

Replacements are subject to availability of stock. In an unexpected case that a replacement is unavailable, you can opt for a refund to the original source account or refund vouchers. You also have the option to select another product from the same category.

NEED MORE HELP We are always here to help you.

  • Call: 82865 55555

  • Email: backpocketsupport@gmail.com